Last Updated: November 1, 2026

1. Introduction

Welcome to Calient Shop ("we", "our", or "us").

At Calient Shop, accessible through our website, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, browse our products, place an order, or interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain your consent before collecting or processing your personal information.

2. Information We Collect

When you visit or shop at Calient Shop, we may collect the following categories of information:

A. Personal Information

• Full name.
• Email address.
• Mobile phone number.
• Billing address.
• Shipping address.
• Other information you voluntarily provide when contacting us.

B. Order and Transaction Information

• Products purchased.
• Order numbers and transaction details.
• Payment status.
• Billing and delivery information.
• Refund and cancellation records.

We do not directly store your complete debit or credit card details, UPI PINs, or banking passwords. Payments are processed through authorised third-party payment providers.

C. Technical Information

When you browse our website, certain information may automatically be collected, including:

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Website pages visited.
• Referral sources.
• Browsing activity and interaction data.

3. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders.
• Confirming payments and transactions.
• Arranging product shipping and delivery.
• Providing order tracking information.
• Responding to customer questions and complaints.
• Processing cancellations, returns, and refunds.
• Improving website performance and customer experience.
• Preventing fraudulent transactions and unauthorised activities.
• Sending important order-related notifications.
• Sending promotional offers and marketing communications where permitted and consented to.
• Complying with applicable legal and regulatory obligations.

We only use personal information for purposes that are reasonably necessary and disclosed to customers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies are small text files stored on your device that help websites remember certain information.

We may use cookies for:

• Remembering shopping cart contents.
• Maintaining website functionality.
• Understanding website traffic and visitor behaviour.
• Improving website navigation.
• Measuring marketing and advertising performance.
• Providing a more personalised browsing experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required, we will seek consent for non-essential cookies and tracking technologies.

5. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business and fulfil your orders.

These may include:

A. Shopify

Our online store is hosted on Shopify, which provides the e-commerce infrastructure necessary to operate our website, manage orders, and process customer interactions.

B. Payment Gateway Providers

We use Razorpay and other authorised payment service providers, where applicable, to process online transactions securely.

Payment providers handle payment information according to their respective privacy and security practices.

C. Shipping and Fulfilment Partners

We may share your name, phone number, shipping address, and order information with Dropdash, courier companies, and other logistics partners to process and deliver your purchases.

D. Analytics and Marketing Services

We may use third-party services such as Google Analytics, Meta, and similar platforms to understand website performance and improve our marketing activities.

E. Legal and Regulatory Authorities

We may disclose information when required by applicable laws, legal proceedings, court orders, or requests from authorised government authorities.

Third-party service providers are expected to handle personal information appropriately and in accordance with their applicable obligations.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include:

• Secure website connections (HTTPS).
• Restricted access to customer information.
• Secure payment processing through authorised payment providers.
• Monitoring for suspicious activities.
• Appropriate security practices for our website and business systems.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where necessary for:

• Accounting and tax compliance.
• Legal and regulatory requirements.
• Resolving disputes.
• Preventing fraud.
• Maintaining transaction records.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable Indian data protection laws, you may have the right to:

• Request information about the personal data we process.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where processing is based on consent.
• Opt out of promotional emails and marketing communications.
• Raise concerns regarding the handling of your personal information.
• Nominate another individual to exercise your rights where permitted by applicable law.

To exercise these rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to provide certain services.

9. Children's Privacy

Our website is intended for general shopping purposes and is not designed to knowingly collect personal information directly from children without appropriate authorisation where required by law.

If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take appropriate steps to address the situation.

10. Third-Party Websites

Our website may contain links to third-party websites, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Store Name: Calient Shop
Email: mail@calientshop.in
Business Address: NARNAUND, HISAR, HARYANA
Grievance Officer: YAMIN KHAN
Grievance Contact: mail@calientshop.in

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

2. Terms of Service – Calient Shop

Last Updated: November 1, 2026

1. Introduction

Welcome to Calient Shop.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

Store Name: Calient Shop
Email: mail@calientshop.in
Business Address: Online

2. Eligibility and Account Terms

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• The information you provide is accurate and complete.
• You will use our website only for lawful purposes.
• You will not misuse our website or attempt to interfere with its functionality.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

You agree to notify us promptly if you suspect unauthorised access to your account.

We reserve the right to suspend or restrict accounts involved in fraudulent, unlawful, or abusive activities, subject to applicable law.

3. Products and Descriptions

Calient Shop offers products across various categories, including:

• Home and living essentials.
• Kitchen accessories.
• Kids' products and toys.
• Smart gadgets.
• Beauty and personal care.
• Other useful and everyday lifestyle products.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices are accurate.

However:

• Actual product colours may vary slightly depending on screen settings.
• Product packaging may occasionally differ from displayed images.
• Minor variations in appearance may occur between product batches.
• Product specifications and availability may change.

We do not intentionally misrepresent products and will take reasonable steps to correct inaccurate information when identified.

4. Pricing and Payment

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.

Prices may include applicable taxes or display taxes separately, as indicated during checkout.

We reserve the right to update product prices, promotional offers, and discounts without prior notice. However, changes will not affect orders that have already been accepted, except where correction or cancellation is legally justified.

We currently offer payment methods that may include:

• UPI.
• Debit cards.
• Credit cards.
• Net banking.
• Digital wallets.
• Cash on Delivery (COD), if enabled and available for the relevant order.

Online payments are processed through authorised payment service providers, including Razorpay.

We do not directly collect or store your complete payment card credentials or banking passwords.

An order placed using an online payment method is subject to successful payment authorisation.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, or other available communication channels.

An automated order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We reserve the right to refuse, cancel, or limit an order in circumstances including:

• Product unavailability.
• Incorrect pricing or listing information.
• Suspected fraudulent transactions.
• Invalid or incomplete shipping information.
• Payment authorisation failure.
• Technical errors.
• Other legitimate business or legal reasons.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy and applicable law.

We may contact you to verify order details before processing certain orders.

6. Shipping and Delivery

Calient Shop aims to deliver orders to eligible serviceable locations across India.

We may use third-party suppliers, fulfilment partners, and courier companies to process and deliver customer orders.

Delivery timelines displayed on our website are estimates and may vary depending on:

• Delivery location.
• Courier availability.
• Supplier processing time.
• Weather conditions.
• Public holidays.
• Transportation disruptions.
• Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping addresses and contact details.

We are not responsible for delivery delays caused by incorrect or incomplete information provided by customers, although we will make reasonable efforts to assist in resolving delivery issues.

Once an order is dispatched, tracking information may be provided where available.

For further information, please refer to our Shipping Policy.

7. Returns, Replacements and Refunds

We want our customers to have a satisfactory shopping experience.

Customers may request returns, replacements, or refunds in accordance with our Return & Refund Policy and applicable consumer protection laws.

Eligible reasons may include:

• Receiving a damaged product.
• Receiving a defective product.
• Receiving an incorrect product.
• Missing items from an order.
• Other qualifying circumstances covered by our return policy or applicable law.

Customers may be required to provide photographs, videos, or other reasonable evidence to help us investigate a complaint.

Return requests must be submitted within the applicable return window specified in our Return & Refund Policy.

Refunds for eligible orders will be processed through the original payment method or another appropriate method, as applicable.

Nothing in these Terms is intended to remove or restrict any consumer rights available under applicable Indian law.

8. Prohibited Uses

You agree not to use our website:

• For unlawful, fraudulent, or deceptive activities.
• To violate applicable Indian laws or regulations.
• To interfere with website security or functionality.
• To introduce malicious software, viruses, or harmful code.
• To attempt unauthorised access to our systems or customer information.
• To submit false orders or fraudulent payment information.
• To misuse promotional offers or discount codes.
• To copy, reproduce, or commercially exploit website content without permission.
• To harass, threaten, or abuse our employees or customer support representatives.

We reserve the right to take appropriate action against prohibited activities, subject to applicable law.

9. Intellectual Property

All website content, including logos, branding, graphics, text, website design, and other original materials, belongs to Calient Shop or its respective licensors, unless otherwise indicated.

The Calient Shop name, logo, and associated branding may not be copied, reproduced, distributed, or used commercially without prior written permission.

Product images and materials belonging to third-party manufacturers or suppliers remain the property of their respective owners.

10. Third-Party Services

Our website may integrate with third-party services, including:

• Shopify for e-commerce infrastructure.
• Razorpay for payment processing.
• Dropdash for product sourcing and fulfilment.
• Courier and logistics providers for shipping.
• Analytics and marketing platforms.

These services may operate under their own terms, conditions, and privacy policies.

We are not responsible for independent third-party website content or services beyond our control.

However, Calient Shop remains your point of contact for assistance with purchases made through our website, subject to applicable law.

11. Limitation of Liability

We make reasonable efforts to maintain the accuracy, availability, and proper functioning of our website.

However, to the extent permitted by applicable law, Calient Shop shall not be liable for:

• Temporary website interruptions.
• Technical issues caused by external service providers.
• Delays caused by circumstances beyond our reasonable control.
• Unauthorised access resulting from circumstances beyond our reasonable control.
• Indirect or consequential losses arising from website use.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including statutory consumer rights, product liability, or remedies available to consumers.

12. Indemnification

You agree not to misuse our website or engage in activities that violate these Terms.

To the extent permitted by applicable law, you may be responsible for losses or expenses arising directly from your unlawful conduct, fraud, or intentional violation of these Terms.

Nothing in this section limits your statutory rights as a consumer.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or purchases made through Calient Shop shall be subject to the jurisdiction of competent courts in [CITY, STATE, INDIA], subject to applicable laws governing consumer disputes and territorial jurisdiction.

Nothing in this section restricts a consumer's right to seek remedies before an appropriate Consumer Disputes Redressal Commission or other competent authority.

14. Changes to These Terms

We reserve the right to modify or update these Terms when necessary to reflect changes in our business operations, website functionality, or applicable laws.

Updated Terms will be published on this page with a revised "Last Updated" date.

Continued use of our website after changes are published will be subject to applicable legal requirements regarding notice and acceptance.

15. Contact Information

For questions, complaints, or assistance regarding these Terms, please contact:

Store Name: Calient Shop
Email: mail@calientshop.in
Business Address: NARNAUND, HISAR, HARYANA
Customer Support: mail@calientshop.in
Grievance Officer: YAMIN KHAN

We aim to respond to customer enquiries and complaints within the timeframes required by applicable law.

3. Important things to complete before publishing

There are a few things I don't want you to overlook.

Important legal considerations

1. DPDP Act: India's Digital Personal Data Protection Act, 2023, and DPDP Rules, 2025 establish requirements for personal data processing, notices, consent, and individual rights. The implementation is phased, so your privacy practices should be updated according to the applicable commencement dates.
2. E-commerce regulations: Your store must also account for the Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
3. Upcoming amendment: The 2026 amendment to the E-Commerce Rules is scheduled to take effect on January 1, 2027. Review your policies and store disclosures before that date.
4. Returns: Don't use blanket statements such as "No refunds under any circumstances." Customers retain statutory rights regarding defective, deficient, spurious, misrepresented, or otherwise qualifying products.