Shipping Policy – Calient Shop

Last Updated: November 1, 2026

At Calient Shop, we aim to deliver your orders safely and conveniently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

We work with trusted suppliers, fulfilment partners, and courier services to bring your favorite products to your doorstep.

1. Shipping Locations

We currently aim to provide shipping services across India, subject to courier service availability and delivery coverage.

Delivery availability may vary depending on your location and the serviceability of your PIN code.

International Shipping: Currently, we [DO NOT OFFER / OFFER] international shipping.

2. Shipping Methods

We use third-party logistics and courier partners to deliver orders.

Depending on your location and product availability, your order may be shipped through different courier services.

Available shipping methods may include:

• Standard Delivery.
• Express Delivery (where available).
• Other delivery services offered by our logistics partners.

The available shipping method will be determined based on product availability, destination, and courier serviceability.

3. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after successful order placement and payment confirmation, where applicable.

During order processing, we:

• Verify order details.
• Confirm product availability.
• Coordinate with our fulfilment partners.
• Prepare the order for dispatch.

Orders placed on Sundays, public holidays, or outside normal business hours may be processed on the next working day.

Please note that processing time is separate from the shipping and delivery time.

4. Estimated Delivery Time

Once dispatched, orders are generally expected to arrive within the following estimated timeframes:

These are estimated delivery timelines and may vary depending on the courier partner, destination, weather conditions, and other operational factors.

Delivery dates are not guaranteed unless specifically confirmed.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Our shipping charges are:

• Standard Shipping: [SHIPPING COST]
• Express Shipping: [EXPRESS SHIPPING COST]
• Free Shipping: [FREE SHIPPING CONDITIONS, IF APPLICABLE]

Additional charges may apply to certain locations or delivery services, where applicable. Any applicable charges will be communicated before order confirmation.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared through your registered email address, mobile number, or order tracking page.

You can use the tracking details to check the current status of your shipment.

Please allow [24-48 HOURS] after receiving the dispatch notification for tracking information to become active.

If you experience difficulties tracking your order, contact us at mail@calientshop.in.

7. Delivery Issues and Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Courier service disruptions.
• Weather conditions or natural disasters.
• Public holidays and regional restrictions.
• Incorrect or incomplete delivery addresses.
• High order volumes.
• Remote location delivery limitations.
• Other unforeseen logistical issues.

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will coordinate with the relevant fulfilment or courier partner to help resolve the issue.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information when placing an order.

If an order cannot be delivered due to an incorrect address, unavailable recipient, or unsuccessful delivery attempts, the courier partner may return the shipment to the sender.

If your order is returned due to a delivery failure, please contact us at mail@calientshop.in for assistance.

Additional shipping or return charges may apply where permitted by applicable law and disclosed policies.

9. Damaged, Missing or Incorrect Products

If you receive a damaged, defective, or incorrect product, or if an item is missing from your order, please contact us within [48 HOURS / APPLICABLE CLAIM PERIOD] of delivery.

To help us investigate your complaint, please provide:

• Your order number.
• A description of the issue.
• Clear photographs or an unboxing video, where available.

Our team will review your complaint and assist with an appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.

Please note: Failure to provide an unboxing video will not automatically eliminate any statutory consumer rights.

10. Multiple Shipments

Some orders containing multiple products may be shipped separately depending on product availability, supplier location, or fulfilment arrangements.

In such cases:

• Products may arrive in separate packages.
• Each shipment may have a separate tracking number.
• Delivery dates may differ between products.

You will receive available shipping updates for your order.

11. Cash on Delivery

Cash on Delivery (COD) may be offered for eligible orders and serviceable PIN codes, subject to availability.

If COD is available:

• Customers must pay the applicable order amount directly to the delivery representative.
• Orders may require confirmation before dispatch.
• COD availability may vary by product and location.

If COD is unavailable for your order, you can use the available online payment methods at checkout.

12. Contact Us

If you have questions regarding shipping, delivery, or order tracking, please contact us:

Store Name: Calient Shop
Email: mail@calientshop.in
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT DAYS AND HOURS]

We appreciate your trust in Calient Shop and look forward to delivering a great shopping experience.

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